The following post is part of our “Small Business Experts” series, and is brought to you by Mindy Sanderson, Vistaprint’s Small Business Marketing Specialist.
Small business owners are constantly struggling to figure out what their customers and potential customers, are interested in. While some simply guess at what their potential clientele would [...]
Where Big Things Happen for Small Business
Category Archives: Customer Relations
Web Surveys Offer Customer Intelligence
Your Customer Strategy is Vital
This guest post is part of our ongoing Small Business Perspective series, and is written by Caprice de Lorm, owner of de Lorm Designs in Orange County, CA.
Customers are one of your greatest assets. How you care for them reflects back to your business in the types of clients you acquire and maintain. [...]
“Letting Go” Difficult for Small Businesses
This guest post is part of our ongoing Small Business Perspective series, and is written by Katharine Napoli, owner of Computerized Office Services in New Jersey.
One of the common threads related to owning a small business is being able to handle the work but not always having time to develop new business [...]
Customer Needs Means Altering Services
This guest post is part of our ongoing Small Business Perspective series, and is written by Katharine Napoli, owner of Computerized Office Services in New Jersey.
The celebrations have passed and we’re looking towards 2010 with high expectations. At Computerized Office Services, we’re coming into a year that we hope will be filled with continued growth [...]
Small Business Awards Work
A colleague and I were recently in San Diego for a conference and were looking for a great restaurant to try for dinner. We turned online to Yelp (see our previous post regarding the importance of Yelp) to assist us in choosing a great location that was within walking distance of our hotel.
We decided on [...]
Lean, Mean Business Cards
The business card, as a networking tool, continues to evolve. But one thing that won’t change is how important the design of it is. Not only does it say a lot about you as a person, but it also leaves a lasting impression on the person you hand it to. But sometimes trying to make [...]
How to Deliver Superb Customer Service
Welcome to the second half of How to Deliver Superb Customer Service, please Click here if you missed the first half of the discussion. Today we’ll go over four additional tips to help your company provide exceptional customer service to your customer base.
How to Deliver Superb Customer Service (part 1)
Consistently providing great customer service is a vital asset to any company. While price can be an important conversion point, customers also value their shopping experience and take that into consideration when deciding which company they do business with.
