No matter how well run or popular a business is, there will always be a customer or two who are not 100 percent satisfied. While their frustration can come in any number of ways, how you deal with these customers will ultimately define your business in the minds of your customers.
Whether you use traditional customer [...]
Where Big Things Happen for Small Business
Category Archives: Customer Relations
Dealing with angry customers
Customer Q & A: How do I generate more customers to my business?
We recently received an email from Carol who wanted to know how she could generate more customers to her business. Certainly this is a popular question that all business owners ask themselves at one point or another. Let’s face it; during these tough economic times we all could use a few more customers to help [...]
10 Great Ways to Promote Your Business (Part 3)
Welcome to the final installment of 10 Great Ways to Promote Your Business (Part 1, Part 2). Today we will go over the final three tips on our list.
8. Brochures-Customers like to review information from home. Clear and easy-to-read brochures with product or service information are important. Skip photo-copied fliers on colored paper and shoot [...]
The Importance of Customer Relationships
Now more than ever it is important that your small business forms and maintains relationships with customers to ensure their experience with your business is positive. Establishing a connection with your customers keeps you top of mind and can also increases the chances customers will recommend you to their family and friends. Referrals are one [...]
